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EXCLUSIVE

Warranty Policy – TVS 2-Wheeler & 3-Wheeler

Mandatory Requirements

Car & General Trading Ltd, Tanzania will offer support to Dealers for TVS 2wheelers & 3wheelers warranty through “Reimbursement of Part-to-Part basis” replaced by dealer under warranty, with in the limits specified herewith.

Warranty Coverage

Product	Model	Period from Date of Sale*	No. of Labour Free Service to be offered by Dealer
TVS 2Wheelers	HLX all models	18 Months or 50,000 Kms (whichever comes earlier)	3
TVS 2Wheelers	Apache and XL 100HD	12 Months or 36,000 Kms (whichever comes earlier)	3
TVS 3Wheelers	TVS King Deluxe GS+, TVS King Deluxe CNG ZS+ & TVS King Kargo	12 Months or 50,000 Kms (whichever comes earlier)	Nil

* Whichever occurs earlier.

Service Schedule (Two Wheelers)

Service	Labour	Parts	Km Interval	Days Interval
1st Service	Free	Chargeable	500–750	7–10 Days
2nd Service	Free	Chargeable	-	30 Days
3rd Service	Free	Chargeable	5,000–5,500	60 Days

Service Schedule (Three Wheelers)

Service	Labour	Km Interval	Days Interval
1st Service	Chargeable	500–750	7–10 Days
2nd Service	Chargeable	2,500–3,000	21–25 Days
3rd Service	Chargeable	5,000–5,500	42–47 Days

What is Covered?

Only manufacturing defects; limited to repairing or replacing defective parts.

Not Covered Under Warranty

Natural wear and tear items (spark plug, brake shoes, clutch plates, bulbs, belts, filters, etc).
Routine maintenance jobs like tuning, brake/clutch adjustments, cleaning.
Damage due to misuse, accidents, racing, adulterated fuel/oil.
Vehicles stored for more than 30 days from B/L date causing deterioration.
Parts modified or fitted with non-genuine accessories.

Warranty Conditions & Limitations

Warranty Not Applicable If:

Vehicle is not registered in warranty portal at the time of sales.
Customer does not follow periodic service schedule at authorized workshops.
Transit damages cannot be claimed.
Parts tampered/altered/repaired outside authorized network.
Vehicle overloaded, abused, used in racing/competitions.
Normal aging/wear & tear issues.
Use of non-genuine spare parts, adulterated fuel/oil.
Damage due to accident.

Other Conditions

Dealer must submit PPFR/ UIR claim form via registered email only.
Approval must be taken before replacing any part.
Dealer must store all defective parts and send them to Car & General.
Replacement parts will be sent within 15 working days.
Dealer must maintain proper workshop tools & trained mechanics.
Dealer must submit monthly UIR reports and maintain job/service records.

FAQ

What is UIR Claim? Unpacking Inspection Report for unit box.

What is UIR used for? Missing, damaged, excess or defective parts during assembly & PDI.

What is Warranty Claim? Customer claim for manufacturing defects within the warranty period.

Karibu Car and General

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2-WHEELERS

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TVS MOTORCYCLES

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